Sufae, trading as Sufae.com, is the owner, operator and publisher of this website (Sufae.com). This Privacy Policy applies to Sufae and all entities related to it (referred to in this policy as “we”, “us”, “our”).
Sufae is committed to protecting and respecting your privacy.
This policy, together with our terms of use and any other documents referred to in it, explains how and why we collect, manage, use and store personal information. Personal information is any information or opinion about an identified or reasonably identifiable person, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
Please read the following carefully to understand our practices regarding your personal information. By using our website or mobile applications or providing us with your personal information, you consent to the collection, use, disclosure and storage of your personal information in accordance with this policy.
We reserve the right to modify this Privacy Policy from time to time by posting the revised Privacy Policy on our website. We encourage you to review this page for the most current version of the policy.
What information do we collect from you and why?
- Your contact details such as name, email address, phone number
- transaction details, including billing address, transaction patterns and behavior, payment method and payment amount;
- Your marketing and communications preferences;
- Comments, images and hashtags you post on our social media posts;
- Technical information about your browser and device;
- Details about how you use our websites, your browser and device;
- Details of how you use our websites; and
- Details of any feedback, requests or complaints received from you.
In some cases, we will collect your information for specific purposes that we will communicate to you at the time of collection. If you choose not to provide your personal information, it may limit our ability to contact you or undertake certain activities on your behalf.
How is information collected and stored?
Information is collected from you when you:
- subscribe to our website
- register and use your gift card
- complete forms on our website;
- subscribe to our newsletter or marketing materials
- purchase products or services from us
- engage with us on social media;
- enter a contest or promotion
- respond to a survey
- ask us for a service; or
- contact us through the website, in store, by phone or by email.
Who do we disclose personal information to?
We may disclose your personal information to third parties to achieve the purposes listed above, for example:
- retail partners;
- the listeners;
- entrepreneurs;
- financial institutions;
- logistics and freight service providers;
- fraud prevention service providers;
- payment processing services;
- website and data hosting services;
- other service providers; and
- persons to whom we are required to disclose information under applicable laws and regulations in France or elsewhere.
We use Shopify to operate our online stores. You can learn more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy. We may also share your information with the operators of our social media platforms. We may also disclose your personal information to our related entities due to sharing of resources, systems, and processes. We will not sell personal information to third parties. We may also disclose your personal information to third parties if required or permitted by law, or if you consent to it. We require all third parties to whom we disclose your personal information to treat it in accordance with the law, our instructions, and the purpose for which the information was collected from you, or as permitted by law or as you consent to it.
When we process personal information on behalf of our customers or partners, we process and share your personal information with that entity in accordance with their instructions. This may include, for example, enabling our customers to reconcile transactions on gift cards you have used, in accordance with our customer’s company spending policies. In this case, the customer or partner is the “controller” of your personal information and Sufae is the “processor” of your personal information. When we process personal information on behalf of a “controller,” that “controller’s” privacy notice will apply in lieu of this Privacy Policy. In some circumstances, sufae may operate a site jointly with another entity and both entities will operate as “controllers” of your personal information. In this case, you will see both this Privacy Policy and the other entity’s privacy policy, and both will apply to the activities of each “controller” individually.
Data transfers
We may store your personal information on servers located in Australia and any other territory we deem appropriate from time to time. We may also transfer your data to any person referred to in paragraph 3 above, who may be located in France or abroad.
How do we protect personal information?
We take reasonable precautions to protect your personal information from misuse, interference and unauthorized disclosure. All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We recommend that you update your password from time to time and that you do not disclose it to anyone. All information is protected by our IT security processes (including firewalls and password-protected servers), secure document storage and confidentiality agreements. All data entered through the website is securely stored and transmitted via Secure Sockets Layer (SSL) technology. This encryption protocol automatically scrambles information such as credit card, billing and address data so that unauthorized recipients are generally unable to decipher this information, ensuring confidentiality and security. Although we take all reasonable steps to protect personal information, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to or through our website, any transmission is at your own risk. We exclude all liability for the consequences of any unauthorized access, use or disclosure of personal information.
How can you access, update, correct, object to its use or request its deletion?
If you would like to access, review, correct or update your personal information that we hold, you may do so at any time by visiting your account on our website. You may also contact us using the contact details provided in the “Contact Us” section below. You may object to the processing of your personal information or request restriction of processing of your personal information in certain circumstances.
To do so, please contact us using the contact information provided in the “Contact Us” section below. You may unsubscribe from receiving electronic communications at any time by clicking on the “unsubscribe” link in an email you have received from us, or by contacting us directly using the “Contact Us” information below. You may request deletion or removal of your personal information in certain circumstances. If you request, we will delete your personal information to the extent technically feasible.
If you wish to request deletion of the personal information we hold, please contact us using the details set out in the “Contact Us” section below. We may need to request information from you as a security measure to confirm your identity before we act on any request to process your personal information in any of the ways set out above. Generally, there is no cost associated with a request under this section. However, if your request is repetitive or excessive, we may charge a reasonable fee for processing the request.
How long do we keep your personal information?
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We may anonymize your personal information so that it can be used for analytics purposes without being able to identify you.
Third Party Links
Where links to third parties are included on the Website, please note that this policy does not apply to third party websites and that we do not control these websites. If you visit a third party site, we recommend that you familiarise yourself with the applicable privacy policy.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. By continuing to browse the website, you agree to our use of cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies: Strictly necessary cookies – these are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or e-billing services.
Third party cookies – third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies may be analytical/performance cookies or targeting cookies.
Third Party Analytics – We may use third party web analytics services on the Website. The vendors that operate these services use technologies such as cookies, web server logs, and web beacons to help us analyze how visitors use the Website. The information collected through these means (including IP address) is disclosed to these service providers who use the information to evaluate the use of the Website. These analytics services may use the collected data to contextualize and personalize the marketing materials of their own advertising network.
Google Analytics
Google Analytics is a web analytics service provided by Google Inc. (Google). The use and sharing of information collected by Google Analytics is governed by Google's policies: http://www.google.com/policies/privacy/partners/
You can prevent the collection and processing of data by Google by using the Google Ads Settings page or by downloading and installing their browser add-on (https://tools.google.com/dlpage/gaoptout). You can block cookies by activating the settings on your browser that allow you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
The children
We are committed to protecting the privacy of children. Children under the age of 15 are prohibited from using the Website. We will not knowingly collect information from children under the age of 15 or knowingly send information to children under the age of 15. If a child wishes to use or make a purchase from the Website, he or she must do so under the supervision of a parent or legal guardian who will be responsible for the child's use of the Website and any financial liability resulting from such use or orders placed.
If you become aware that we have received information from a child under 15, please notify us at the “Contact Us” details below so that we may remove and delete the information.
Contact us
If you wish to contact us for any reason regarding personal information or this policy, you may do so by email at info@sufae.com.